Memeber of FSB

Live help available on our site Mon-Fri 9:30-5:30.

Free delivery : mainland UK deliveries on all chimineas.

Home > Contact Us

Contact Us is a trading name of:

Jakana Trading Co Ltd

The Warehouse, Buckingham Road, Aylesbury, Bucks. HP19 9QQ.

TEL: 01296 836836 Monday - Friday 9.30am -5.30pm FAX 01296 336735

Email: Click to Email Us

We do have some of our items on display at our offices and welcome visitors by appointment who wish to view / collect items.

Chat with our live advisor instant messaging:

Live advisor instant messaging really is the fastest way to answer any questions you may have. Instant answers at your fingertips, No waiting for email replies and no telephone costs. It's free, simple and effective to use.

The Live advisor button:

You will find a Live Help button on every page of our web site. In it's available state, you will be able to connect directly with one of our advisors. When Live Help is not available, you can click the button to send us your email enquiry.

If I were to order today, when would I receive my order?

Using live advisor

The chat window will appear like the one above, simply type in your question and click send. Your conversation with our advisor will remain in the window to view. Our advisors can operate multiple chat windows simultaneously and can direct you to appropriate advisor to deal with your question.

I've left things late and need a delivery Urgently !!

In fact, after receiving an answer to a question, many customers like to keep the chat window open whilst ordering online. They can then easily ask any questions as they go along. This is no problem for us.

I've seen a similar item cheaper, can you match the price?

We can direct to the web page with the information you require, and can show you images of most products in your chat screen.

Our live chat is also fully secure enabling you to order live with an operator and send confidential information like credit card details securely in real time

That's great news, thank you very much!!



Regular collections from our warehouse mean that your order is dispatched quickly and delivered to your door within 1-3 working days.

We can also ship most of our chimineas to France, Belgium, Germany, Denmark, Spain and Italy. Simply Click to Email Us for a quote.

Secure ordering

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