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Terms and conditions
We endeavour to despatch all orders within two business days of receipt, subject to the availability of stock. If despatch is delayed for any reason, we will keep you informed by e-mail.
The cost of delivery is *free for orders placed on this website over £50. Orders under £50 will attract a delivery charge of £4.95... (Area exclusions apply).
*Due to delivery company surcharges for remote areas of Scotland, the following postcodes are not included in the in the Free delivery promotion. IV1 - 56, KW1-14, PA34, PA37-39, PH19 - 41, PH49-50. . Please contact us for a quotation. Delivery surcharges also apply to the Isle of Wight
Despatched using Parcel Companies Recorded Deliveries. This service means that most items are delivered within 1 - 3 weekdays.
*For deliveries outside Mainland UK and Europe, prices on request.
Please note: that a signature will be required on all parcels (international and national), confirming the goods have arrived in satisfactory condition. In the event your goods do not arrive in a satisfactory condition, you may reject the delivery and another one will be re scheduled upon us being notified (within 7 days of receipt via email)
Our couriers have a 97% "delivery on time" success rate, with the remainder usually arriving the following day. In the real world, this is an excellent achievement, however should something go awry, we are only an email away from assisting in its tracking and rescheduling delivery.
Website terms and conditions
Welcome to the Cast Iron Chiminea Website Terms & Conditions for use page. These Terms & Conditions apply to the use of this website at www.castironchimineas.co.uk. By accessing this website and / or placing an order, you agree to be bound by these Terms & Conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.
The www.castironchimineas.co.uk website is operated by:
Jakana Trading Co Ltd, a company registered in England and Wales, whose registered office is at The Warehouse, Buckingham Road, Aylesbury, Buckinghamshire, United Kingdom, HP19 9QQ.
Our company registration number is 4348732.
Our VAT registration number is 784 4241 16
Our contact details are as follows:
General email:Click to Email Us
Telephone number: 01296 836836
Fax number 01296 336735
1.1 You will be able to access most areas of this Website
without registering your details with us. Certain areas of
this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
1.3 Specifications may vary from time to time without notice. Items found to have changes not suitable can of course, be returned for refund. The rights to return the goods to us as referred to in clause 1.3 will not apply in the following circumstances: -
In the event that the product has been used.
2. Ordering from us
2.1 You are deemed to place an order with us by ordering via
our online checkout process. As part of our checkout process
you will be given the opportunity to check your order and to
correct any errors. We will send you an order acknowledgement to the email address you provide,
detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) if we believe the delivery address isn’t secure, for example to a communal postal address or PO box or in circumstances where the order has failed our card security checks. If this affects an order you place, we'll notify you as soon as possible via email.;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
2.4 Vouchers and gift vouchers can only be used by the person they were intended for. Any voucher used, must be used in one transaction in it's entirity and no balances can be brought forward. Note: Vouchers issued have an expiry of 12 months from date of issue.
3.1 All prices include VAT (where applicable) at the current
rates. We reserve the right to express the price exclusive of
VAT, but we shall show VAT separately and include it in the
3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
3.3 Our prices are reviewed periodically and can change without notice although you will only be charged the advertised price at the time your order.
4. Cancellation and returns policy
4.1 If you wish to cancel your order:
(a) you can notify us by email before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required less the return/collection costs..
4.4 The rights to return the goods to us as referred to in clause 4.2 will not apply in the following circumstances: -
in the event that the product has been used
4.5 Orders are collected on this website to be shipped asap hence, if goods have been despatched prior to your cancellation, you will still be required to pay the return costs.
The provisions of this clause 4.4 do not affect your statutory rights.
5.1 You are permitted to print and download extracts from this
Website for your own use on the following basis:
(a) no documents or related graphics on this Website are modified in any way;
(b) no graphics on this Website are used separately from accompanying text; and
(c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.
6. Service access
6.1 While we endeavour to ensure that this Website
is normally available 24 hours a day, we will not be liable
if for any reason this Website is unavailable at any time
or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
7. Visitor material and conduct
7.1 Other than personally identifiable information, which is
to us or post to this Website will be considered non-confidential
and non-proprietary. We will have no obligations with respect
to such material. We and our nominees will be free to copy,
disclose, distribute, incorporate and otherwise use such material
and all data, images, sounds, text and other things embodied
therein for any and all commercial or non-commercial purposes.
7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the Website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.
8. Links to and from other websites
8.1 Links to third party websites on this Website are provided
solely for your convenience. If you use these links, you leave
this Website. We have not reviewed all of these third party
websites and do not control and are not responsible for these
websites or their content or availability. We therefore do not
endorse or make any representations about them, or any material
found there, or any results that may be obtained from using
them. If you decide to access any of the third party websites
linked to this Website, you do so entirely at your own risk.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Jakana Trading Co Ltd logo;
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us;
(e) you do not otherwise use any Jakana Trading Co Ltd trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.
9.1 To register with www.castironchimineas.co.uk you must be
over eighteen years of age.
9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
10.1 While we endeavour to ensure that the information on this
Website is correct, we do not warrant the accuracy and completeness
of the material on this Website. We may make changes to the
material on this Website, or to the products and prices described
in it, at any time without notice. The material on this Website
may be out of date, and we make no commitment to update such
10.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
11.1 We, any other party (whether or not involved in creating,
producing, maintaining or delivering this Website), and any
of our group companies and the officers, directors, employees,
shareholders or agents of any of them, exclude all liability
and responsibility for any amount or kind of loss or damage
that may result to you or a third party (including without limitation,
any direct, indirect, punitive or consequential loss or damages,
or any loss of income, profits, goodwill, data, contracts, use
of money, or loss or damages arising from or connected in any
way to business interruption, and whether in tort (including
without limitation negligence), contract or otherwise) in connection
with this Website in any way or in connection with the use,
inability to use or the results of use of this Website, any
websites linked to this Website or the material on such websites,
including but not limited to loss or damage due to viruses that
may infect your computer equipment, software, data or other
property on account of your access to, use of, or browsing this
Website or your downloading of any material from this Website
or any websites linked to this Website.
11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
12. Governing law and jurisdiction
12.1 These terms and conditions shall be governed by and construed
in accordance with English law. Disputes arising in connection
with these terms and conditions shall be subject to the exclusive
jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
13.1 You may not assign, sub-license or otherwise transfer
any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
We may update this policy from time to time, so you should check this page occasionally to ensure you are happy with any changes.
How we use your personal information
We may process your account data including your name and email address for the purposes of operating our website, providing our services, ensuring the security of our website and services, and communicating with you.
We may process information relating to transactions, including your contact details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.
We may send you the notifications related to your orders by email or text message, to keep you up to date with the status of your order.
When you communicate with us, the correspondence data may be processed for the purposes of communicating with you and record-keeping. This includes asking you to review our products and services after you have made a purchase.
We may process data about your use of our website and services, including IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths and information about the timing, frequency and pattern of your service use.
We do this to monitor and improve our website and services. Our website is not intended for children and we do not knowingly collect data relating to children.
Sharing your information
We do not sell any of your personal data to any third party. However, providing our services to you requires sharing your information with carefully selected third parties, as set out in this statement:
- We may disclose your personal data to any member of our group of companies for the purposes set out in this policy.
- We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
- Information required to fulfil your order will be shared with our delivery companies.
- Transactional messages will be sent via third-party services who may retain records for reporting purposes.
We may also provide third parties with anonymised information and analytics about our customers, which will not identify any individual.
If you have subscribed to our newsletter, we may send you emails to keep you aware of what we’re up to and to help you see and find our products. We may also record whether you have opened or clicked a marketing email that we have sent you. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the footer of any email.
We engage in online advertising, to help you see and find our products. We target banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of our site (for example, the pages or products you viewed) or on banners or ads you have previously clicked on. Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. More information is available on the YourAdChoices website.
Your information and countries outside Europe
To deliver products and services to you, it is sometimes necessary for us to share or store your data outside of the European Economic Area. This will typically occur when service providers are located outside the EEA or if you are based outside the EEA.
Retaining your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
You have rights relating to your personal information, including the following:
- To be informed about how your personal information is being used
- To access the personal information we hold about you
- To request the correction of inaccurate personal information we hold about you
- To request that we delete your data, or stop processing it or collecting it, in some circumstances
- To stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
- To request that we transfer or port elements of your data either to you or another service provider
- To complain to your data protection regulator — in the UK, the Information Commissioner’s Office
The right to access the personal information we hold about you is subject to a £10 fee and supply of appropriate evidence of your identity. If you wish to exercise any of the above rights, please contact us using the contact details set out below. We may withhold personal information that you request to the extent permitted by law.
Cookies that we use
- To identify you when you visit our website and as you navigate our website
- To determine if you are logged into our website
- To maintain the state of your shopping cart as you navigate our website
- To help us to analyse the use and performance of our website and services
Cookies used by our service providers
Improve the performance of our websites
These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. This data is mostly aggregated and anonymous.
Deliver relevant online advertising
Measuring the effectiveness of our marketing communications, including online advertising
Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert.
How to contact us
You can contact us using any of the methods listed below:
Jakana Trading Co Ltd
The Warehouse, Buckingham Road, Aylesbury, Bucks. HP19 9QQ.
TEL: 01296 836836 Monday - Friday 9.30am -5.30pm FAX 01296 336735
Email: Click to Email Us
Main charactoristics of goods
Every item on castironchimineas.co.uk, will be accompanied with an appropriate description and by a representative image.
In some cases the product may vary from the image displayed or description where the manufacturer has updated the packaging or improved the look or specification of the product without informing us.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to .
If at any time you feel you have cause to complain about our goods or services, we would be pleased to hear from you. Your complaint will be dealt with speedily and efficiently, in order that procedures can be adapted to ensure that the problem does not occur again. We will acknowledge your complaint and inform you of the steps we intend to take to remedy the situation.
In the event we are unable to reach a final solution or agreement, ADR services are available at https://www.odrcontactpoint.uk/
Regular collections from our warehouse mean that your order is dispatched quickly and delivered to your door within 1-3 working days.
We can also ship most of our chimineas to France, Belgium, Germany, Denmark, Spain and Italy. Simply Click to Email Us for a quote.
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